Refund policy
We don't accept returns or exchanges for change of mind. Please check the product details and compatibility notes before ordering, and message us with your vehicle model if you're unsure.
Damaged, defective, wrong or missing items
If your order arrives damaged, doesn't work, or isn't what you ordered, we'll replace it or refund you. To make a claim:
- Record a video while opening your parcel. Start with the sealed package and keep recording until the product is out and you've checked it.
- Contact us within 24 hours of delivery at hr.malabartrade@gmail.com with your order number and the unboxing video.
- Once we've verified the problem, we'll arrange a replacement or a refund.
We need the unboxing video to confirm the problem with our shipping partner. Without it, we may not be able to process your claim.
Not covered
- Change of mind, or ordering the wrong item for your vehicle
- Damage that happens after delivery or from misuse
- Claims made more than 24 hours after delivery
Cancellations
You can cancel an order before it has been shipped by emailing us with your order number. Once an order has shipped, it can't be cancelled.
Refunds
Approved refunds go back to your original payment method. Your bank may take 5 to 7 working days to show the money in your account.